Here at Out There we have a tried and tested procedure when it comes to damage, and every customer who follows this procedure is guaranteed an undamaged item.

Step 1. 

The driver(s) will ask that you take a good look at your item when it arrives to ensure you are happy with it's condition. We have ways which make this easy for you, so don't worry, the driver(s) won't turn up unannounced!  (full details will be emailed to you after purchase, but  feel free to give the office a call if you have any questions at all).

Step 2.

If in the (rare) event your item is damaged when it arrives simply ask the driver(s) to take it away. The rejected unit will arrive back in the warehouse within 2 days, where it will be checked, and a new unit sent out to you in the quickest possible time.

Step 3.

Receive your undamaged item. No fuss, no quibble, no charge. Promise!