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Transport Charges

Return Charges

A return charge applies if you cancel an order after dispatch (before it reaches you), or you reject an item on delivery because you made a mistake or do not like it.

 

Accessory or small item delivered via standard parcel courier £20
Small furniture: single bedside tables, small mirrors, side tables, chandeliers* £27
Medium furniture: pairs of bedside tables, chairs, chests, large mirrors, console and dressing tables* £42
Large furniture: most sideboards, cabinets and large chests* £54
Extra-large furniture: wardrobes, beds, rattan sets, cabinets and units over 150cm in width or height* £84

 

 

Redelivery Charges

A redelivery charge applies if you miss your delivery time slot (booked by telephone) or wish to have multiple items delivered in separate consignments.

 

Accessory or small item delivered via standard parcel courier £10
Small furniture: single bedside tables, small mirrors, side tables, chandeliers* £27
Medium furniture: pairs of bedside tables, chairs, chests, large mirrors, console and dressing tables* £42
Large furniture: most sideboards, cabinets and large chests* £54
Extra-large furniture: wardrobes, beds, rattan sets, cabinets and units over 150cm in width or height* £84

 

 

Exchange Charges

An exchange charge applies if you wish to exchange an item within the designated time frame. (An uplift charge may apply if item(s) are of lower value).

 

Accessory or small item delivered via standard parcel courier £10
Small furniture: single bedside tables, small mirrors, side tables, chandeliers* £27
Medium furniture: pairs of bedside tables, chairs, chests, large mirrors, console and dressing tables* £42
Large furniture: most sideboards, cabinets and large chests* £54
Extra-large furniture: wardrobes, beds, rattan sets, cabinets and units over 150cm in width or height* £84

 

 

Uplift Charges

An uplift charge applies if you ask us to collect an item for return and refund. (within the designated time frame).

 

Accessory or small item delivered via standard parcel courier £30
Small furniture: single bedside tables, small mirrors, side tables, chandeliers* £53
Medium furniture: pairs of bedside tables, chairs, chests, large mirrors, console and dressing tables* £84
Large furniture: most sideboards, cabinets and large chests* £108
Extra-large furniture: wardrobes, beds, rattan sets, cabinets and units over 150cm in width or height* £173

More than one item?

For multiple returns please use the cost for the largest item.  

 

*Guidelines only.

*Surcharges apply for surcharge areas.

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