General returns information
Our returns process differs dependent upon the size of your item. Click the Large Returns image if you're dealing with a large item such as a chest of drawers, chair or wardrobe. Click the Small Returns image if you're dealing with a small item or home accessory, such as a rug, a vase or a small mirror.
Can I cancel if I change my mind?
Yes. Unless the item has been customised especially for you. For non-customisation orders it's no problem, but a charge may apply if your item has already been dispatched. (Just give the office a call to check). If you've already received the item and want to return it, click the relevant image above to find out how to return.
Can I change my existing order?
Yes, unless the item is being customised especially for you. Simply call the office to discuss the change of order, we'll happily assist. A Returns or Exchange charge may apply if your item has already been dispatched.
How long will my refund take?
Three to five working days dependent upon your bank. We generally find that they happen within three.