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Terms and conditions
• Definitions
• Orders
• Cancelling a Contract and Refunds
• Product Pricing & descriptions
• Sale Item Disclaimer
• Promotional Code Disclaimer
• Bespoke Items
• Payment
• Terms & Conditions of Sale
By placing an Order with Us and entering into a Contract You are agreeing to the following terms and conditions:
Definitions
“Contract” means the legally binding Contract entered into between You as the customer and Us as the supplier of Goods which shall be effective when We accept Your order and payment for the Goods.
“Goods” means any Goods sold and supplied by Us on Our Website.
“Our” “Us” “We” means Out There Interiors Limited.
“You” “Your” means the customer entering into a Contract with Us.
“Website” means www.outthereinteriors.com
Orders
When placing an order You need to follow the procedure below:
1. Click on the item(s) that You wish to purchase;
2. Enter the quantity You require and select “Add to Cart”;
3. Your shopping cart will then provide details of the item(s) that You have selected. The quantity and the total price of the item(s) excluding cost of delivery. Please note that information regarding delivery is provided at this stage and the cost for delivery, which shall be charged in addition to the price of the item(s) shall be calculated and displayed before You are required to complete payment.
4. If You are satisfied with the items You have selected, You then need to click on the link that states “Proceed to Checkout”;
5. At the checkout stage, You will have the opportunity to register with Us. If You wish to register with Us then please click the appropriate box and then click “Continue”. You will then proceed to “Billing Information” where You will be required to provide the registered billing address for the card and confirm whether or not this is the delivery address as well;
6. Once clicking ‘continue’ You are asked to choose whether You would like to pay for delivery, or collect the item from the warehouse. Choosing delivery will add the relevant charge to Your total, whereas choosing collection will allow You to proceed without paying for delivery.
7. Once making Your selection You will proceed to “Payment Information” where You are asked to choose whether You would like to pay with a credit/debit card or via cheque. If You select card payment You will be required to enter Your card details. You may also be asked to provide further information to verify Your identity through the use of the 3DSecure authentication system. Selecting cheque payment will provide You with the details in order to pay by cheque.
8. The “Order Review” page shows the details of Your order and the total price including delivery. You are required to review the order to ensure details and quantities are correct before ticking a box which confirms You have agreed to Our terms and conditions. Once You are happy with the details clicking the “Place Order” button will confirm Your order and take Your payment.
A contact telephone number is also required so that We can contact You to arrange a confirmed delivery slot. We will, unless You advise Us otherwise, pass this information to Our couriers or other agents as they will need to contact You to arrange the processing or delivery of Your order.
We reserve the right to reject any offer of purchase by You. We may reject an order due to lack of stock, technical errors with Our Website, inaccuracies with descriptions of Goods or problems with the details submitted by the customer. If an order has been rejected, You shall be contacted by one of Our customer services representatives.
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at Our sole discretion. We will not be liable to You or any third party by reason of Our withdrawing any product from this Website whether or not that product has been sold.
Your order shall be filed by Us and You can obtain details of Your order by contacting Us through Our “Contact Us” facility on Our Website. Whilst We shall use all reasonable endeavours to keep and maintain Your details secure, save any negligence caused by Us, We shall not be liable for any losses incurred by You should unauthorised third parties access Your details when You place an order or accessing such information on Our Website.
If You wish to correct an error with the information that You have provided before You have placed an order You can click the “back” arrow on any of the checkout pages which will allow You to re-enter the information. Should You wish to change the quantity of the items in the shopping cart You can amend the figure and click “Update Shopping Cart” which will recalculate the figures for You.
If You realize that an error has been made after You have submitted Your order and a Contract has been entered into, You must contact Us immediately on any of the details set out in Our “Contact Us” facility.
If You do not notify Us of any changes such as delivery addresses and product quantities within a reasonable time following the placing of Your order, We shall reserve the right to charge You reasonable expenses incurred as a result of Your failure to notify Us of such changes.
By making an offer to buy a product, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time as reasonably required to perform the services under this Contract, including but not limited to, Your debit or credit card number or credit reports, to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
By placing an order with Us and entering into a Contract to purchase Goods from Our Website You warrant that You are legally eligible to enter into a Contract and that all information provided by You is true, accurate and complete.
Canceling a Contract and Refunds
You have the right to cancel Your Contract from the date You place Your order and up to 8 calendar days after the date You receive the Goods (“Cooling Off Period”). You must confirm to Us in writing if You wish to cancel the Contract by contacting Our customer services department on support@outthereinteriors.com. If You have not heard from Us within 48 hours of sending the written confirmation to cancel Your Contract, please telephone Our office to confirm that You have emailed Us.
If You cancel Your Contract within this Cooling Off Period and the Goods have not already been dispatched, then We shall provide You with a full refund. If You cancel Your Contract within this Cooling Off Period and the Goods have already been dispatched then You shall be entitled to a refund however You shall be liable for costs of delivery and collection. Please see our Returns policy.
If You decide to cancel the Contract after the Cooling Off period, save instances where the Goods are not of satisfactory quality or fit for purpose, We shall reserve the right to provide You with a credit note rather than a refund.
You may not be entitled to a refund as stated above where the Goods ordered by You have been made to Your specific requirements. Please refer to Our Bespoke Items policy below.
Please note that as soon as the Goods have been delivered to You, You are responsible for those Goods and any loss or damage that may occur.
Returns
The easiest way to return an item is to reject it at point of delivery. As are You are expected to inspect the item upon arrival the drivers will return an item to Our warehouse if it is not to Your liking. Because We are confident of the representation of Our products on the Website the original delivery cost will still apply, and You will receive a refund minus the cost of delivery and collection once the item has been received in the warehouse. If You choose to return an item after Our drivers have left You must inform Us immediately and We will arrange for the Goods to be collected.
Please note the charges for delivery set out next to each product on Our Website is slightly discounted from the true cost of delivery as You are purchasing the Goods from Us. However, should You wish to return an item after it has been dispatched, You shall be charged the full, reasonable costs for delivery and collection. The cost of collection shall be subject to the size of the item(s) and Your location and subject to this, the costs of collection shall be between £25 - £60.
You must inform Us as soon as possible if You wish to return the Goods. All returns are to be made within a reasonable period which is usually 30 days. Goods are to be returned in the condition they were delivered to You in and in their original packaging and condition when You receive the Goods.
The original packaging is tailor made for the Goods that We supply. As a result, if the original packaging is not in its original condition that You received the Goods in when You return it to Us, We shall be entitled to charge You the reasonable costs of re-packaging the Goods.
As part of Our delivery service, Our delivery drivers shall unpack the Goods upon delivery and You shall have the option for Our delivery drivers to dispose of the packaging for You. However, please note that should You instruct the delivery drivers to dispose of the packaging after You have inspected the Goods and accepted them, We may charge You the reasonable costs of re-packaging the Goods should You subsequently decide to return them. The packaging for the Goods is tailor made and in order to protect the Goods when being returned, they would need to be in their original packaging. If You have confirmed that You want the packaging disposed of and We have to re-order more packaging in order to protect the Goods when being returned, You may be charged the reasonable costs for such packaging.
PLEASE NOTE that if upon return the Goods are subsequently damaged in transit either wholly or in part as a result of the packaging being damaged when You opened it, We may seek to recover any reasonable losses incurred from You as a result.
If You decide to return an item and are entitled to a refund, such refund shall be paid as soon as We have inspected the Goods.
Payment
Payment can be made by either placing an order on Our Website or by telephone.
Where an order is made via Our Website, payment for all Goods must be made in full.
Where an order is placed via telephone, You can either pay for the Goods in full or We allow payment of a 20% non-refundable deposit. Where You elect to pay a 20% non-refundable deposit, We shall contact You prior to dispatch of the Goods where You will be required to pay the remainder of the balance due in full.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of Your order is the price of the Goods ordered plus delivery if applicable. You warrant that the credit or debit card that is being used is Yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorise payment to Us, We will not be liable for any delay or non-delivery.
Product Pricing & descriptions
All Products contain a description and We shall use Our reasonable endeavours to ensure that descriptions and information provided on the Website are as up to date as possible. Please note that it may be possible that certain information has not been updated in time for when You place Your order.
Delivery
The costs for delivery are set out on every product page when You click on an item and it will confirm the cost of delivery in addition to the purchase price in the “Delivery Method” section after You “Proceed to Checkout”.
Every product page features the following traffic light colours indicating the stock status of the product:
If Your traffic light is green then You should receive Your item within 5-7 working days.
If Your traffic light is amber then Your item is on its way to Us. Dates do vary but usually an amber light indicates a lead time of around 2-6 weeks. You may be able to find out the estimated arrival time of the item by clicking the ‘Estimated Delivery Time’ button at the top of the product page.
If Your traffic light is red it means that the item has a lead time longer than 6 weeks or in some cases it may be discontinued. We don't advise backordering items which have red lights as We're unable to be specific about delivery dates.
PLEASE NOTE the majority of Our stock is rare, and manufactured overseas. As a result arrival dates can vary, and sometimes communication difficulties with suppliers can result in long lead times.
Please take particular care when placing an order with Us and note the above traffic light indicators to establish whether or not the item You are ordering is in stock and if not, how long it may take to arrive in stock.
If You place an order online, the availability of stock is stated when You click on the item, You will see a coloured traffic light below the price of the item. If You place an order via telephone, a member of Our staff will inform You of its availability.
We shall not be liable for any loss resulting from a delay in the arrival of stock as they are only estimates and You shall place Your order on that basis. We shall endeavor to keep You informed of the progress of the order.
If there is a significant delay in the stock being ordered We shall confirm to You in writing and upon such confirmation You shall be entitled, should You wish, to a full refund or a replacement item.
When placing Your order You shall be asked to provide a delivery address. We shall contact You after You have placed Your order to make arrangements for delivery with You.
When the Goods are delivered to You at the address You have confirmed, You shall be required to sign an acknowledgement receipt to accept delivery of the Goods. You MUST NOT sign the acknowledgement receipt until You have inspected the Goods and are happy to accept the condition of the Goods.
Please ensure that You take the time to inspect the Goods. If You are unsure about the Goods or are unable to inspect them then please do not sign the acknowledgement receipt and return the item(s) with the driver. We will not accept comments such as ‘unchecked’ or ‘didn’t have time’ etc. We will take a signature to mean that the items have been accepted and that You are happy with the condition regardless of where You have signed on the paperwork. If You have any concerns and are unable to accept the delivery please refuse the Goods and inform Us immediately.
In order to make the checking process easy please ensure that the delivery slot You agree to gives You enough time to check the item(s) thoroughly before the driver leaves Your property. If, on the day of the delivery the driver turns up outside of Your timeslot leaving You no time to inspect the item(s), again, please refuse to accept the delivery and contact Us immediately. Frustrating as this situation is, a delay in receiving Your item(s) is almost always better than signing for an unchecked item.
Our standard delivery service is to deliver the Goods ‘just inside the front door’ of Your property. Please ensure that you have made sufficient arrangements to move the Goods thereafter. Our delivery drivers are unable to deliver the Goods you have ordered to any other part of Your property other than just inside the front door of Your property and accordingly, please refrain from requesting the delivery drivers to do otherwise.
You may confirm to Us in writing that You authorise another person to sign for the Goods upon delivery on Your behalf. However, such authorised person shall be acting as agent on Your behalf and it shall not affect the validity of the Contract. It is Your responsibility to ensure that such an authorised person is fully aware of these terms and conditions, particularly Your obligation to inspect the Goods before signing the acknowledgment receipt.
PLEASE NOTE that with certain smaller, cheaper or more robust items We shall use an overnight delivery supplier. Where this is applicable, We shall notify You and the above terms regarding checking of the Goods shall not apply as You will only be required to sign for the Goods.
Damaged Items Policy
If in the rare event that Your item is damaged when it arrives simply ask the driver to take it away. The rejected unit will arrive back in the warehouse within 2 days, where it will be checked, and a new unit sent out to You in the quickest possible time. We check all items that are rejected at point of delivery as sometimes one person’s 'transit damage' is another person’s 'beautifully distressed' so We need to ensure that Your issue is not a standard characteristic of the particular piece You have ordered.
PLEASE NOTE that some items will be distressed or imperfect and this shall be set out in the items description. Please ensure You have read the item description and any relevant quality information provided so Your expectations are correct. Tiny imperfections, hairline scratches and specs under the glass are standard of all glass furniture that We supply.
Collections
You may collect the Goods from Our warehouse, details of which are set out under the “Showroom” page of the Website.
If You arrange to collect the Goods from Our warehouse, You will be asked to provide valid proof of Your identification such as a passport or drivers licence and You will also be required to sign a receipt to confirm the Goods have been inspected and collected by You.
If You have arranged to collect the Goods from Our warehouse, You must collect the Goods within 14 days from the date You placed Your order. If You are unable to collect the Goods within 14 days You must inform Us immediately otherwise You may be liable for Our reasonable costs of restocking the Goods which shall be 20% of the purchase price.
Please note that if You arrange to collect the Goods from Our warehouse, delivery takes place when You collect the Goods and therefore You shall be liable for the Goods as soon as You collect them.
Promotional Code Disclaimer
You can use published promotional codes through Our orderline and Website only and not in conjunction with any other offer. You can participate in offers once only. P&P, gift vouchers and sale items are excluded from offers. These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance pursuant to these terms and conditions. Orders that are considered to be commercial may be excluded from the offer.
Bespoke Items
Bespoke items will be commissioned specially for You. You will receive (in some instances where it is necessary) a swatch of the fabric in which Your piece will be made. Please sign it and return it to Us immediately so We can progress with Your order. Should You wish to contact Us in order not to delay Your item then You may email Us Your confirmation and follow up by posting out the confirmation form to Us. You may cancel Your order at no cost before You sign Your confirmation, however, You will not be entitled to a refund if You decide to cancel the Contract after You have signed the confirmation.
Data Protection
We shall use all reasonable care and diligence when handling Your personal data.
As part of Our efforts to ensure that You are aware of the latest developments and offers, We may also use this information to advise You of new products, special offers or changes to Our site. If You would rather not receive this information, please send an email to support@outthereinteriors.com. Please ensure that You notify Us of Your preference for each e-mail address account given to Us.
Disclaimer
We reserve the right to amend Our Website from time to time to update any information as necessary.
Your use of the Website is on an “as is” basis and We do not provide any warranties and representations, either expressly or by implication, as to the accuracy of the information contained within it.
General
These terms and conditions and all information and details provided on Our Website constitute the whole agreement for the supply of Goods by Us to You. If any provision of the Contract is found to be unenforceable, then the remainder of the Contract shall continue to be enforceable.
You are not permitted to assign the Contract
It is not intended that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and any dispute which may arise shall be resolved under the exclusive jurisdiction of the English courts.