Everything is delivered FREE of charge in England.
Everything on our website is delivered free of charge in England. The price you see on the product page is the price you pay, there are no hidden costs. Please note, free delivery doesn't apply to returns (and we do charge if you want several items delivered in several different consignments -see below) but if you're happy to wait for everything or you're just ordering one thing, you won't pay a dime.
We deliver everything together.
We deliver all your items together unless you would prefer to pay a delivery charge. If one of your items takes longer than the rest we will store the items safely until the consignment is ready. We understand that sometimes you want items delivered faster, but we limit the amount of time spent on the road in order to keep our products competitive. Thank you for understanding.
We like to be upfront about delivery times.
We try to be as accurate as possible with our delivery times. You will find a delivery estimate just above the Add to Basket button on each product page (often the timescale quoted is the worst case scenario). If our estimate is inaccurate for whatever reason you will be called immediately after purchase to discuss the options.
We deliver to Scotland, Ireland & International destinations.
We deliver regularly to Scotland, Ireland and European destinations. We can deliver to America, Australia, Asia etc but this doesn't happen very often as shipping is very expensive. Surcharges and estimates can be found here.
Occasionally we can deliver the next day.
We can occasionally get things to you very quickly if we have the item in stock. Feel free to give us a call to discuss fast delivery options. Please note, there is always an extra charge for this service and our usual domestic delivery services (i.e. unpack and inspect) do not apply.
We unpack. You inspect.
With all our furniture deliveries the items are unpacked for you on arrival so you can ensure the furniture has been delivered undamaged. You can even return items to us straight away should they not look as you expected. See our returns information for more details.
We schedule all furniture deliveries by phone.
All our furniture deliveries are booked in with you in advance via telephone. We deal with carefully selected small specialist carriers who typically deliver to each postcode area in the UK once a week (London is more frequent). Should you be unavailable on the day they suggest they will try and reschedule for you the following week. Early morning deliveries are sometimes possible should you be concerned about time off work and our delivery drivers can give you a call on route to let you know when they expect to arrive. Our carriers will always do their best to accommodate your needs.
Two man 'Room of Choice' delivery available.
At checkout you have the option to choose a two man delivery team for a small extra charge. The two man (or woman!) delivery team will unpack the furniture for you and install it in your room of choice. (Please note, furniture assembly is a separate service. The vast majority of our furniture is prebuilt and nothing is flat pack and fiddly. Some items require basic assembly so If you are concerned please give us a call in advance of delivery).
We can dispose of pesky packaging.
We know only too well how difficult it can be to dispose of packaging. For a small charge our delivery staff will remove your unwanted packaging and recycle it. Please select this at checkout as it cannot be arranged on the day of delivery. Please note we can't accept a return without your packaging so please ensure you are happy with the furniture before letting it go.
Assembly service available.
The vast majority of our furniture is prebuilt and nothing is flat pack and fiddly. Some items require basic assembly (description usually states this). If you are in any way concerned please give us a call in advance of delivery and we will advise you and if necessary quote you for assembly.
Small items are delivered by UK national carriers.
Small items (accessories, rugs, small tables) are delivered via standard UK couriers (usually Interlink). These chaps don't unpack the goods and ask you to inspect them so we handle these deliveries differently. Please see our terms of sale if you are concerned about anything relating to an accessory delivery. It's all standard stuff.