Essential information Definitions “Contract” means the legally binding Contract entered into between You as the customer and Us as the supplier of Goods which shall be effective when We accept Your order and payment for the Goods. “Goods” means any Goods sold and supplied by Us on Our Website. “Our” “Us” “We” means Out There Interiors Limited. “You” “Your” means the customer entering into a Contract with Us. “Website” means www.outthereinteriors.com How to place an order on our website: When placing an order You need to follow the procedure below: 1. Click on the item(s) that You wish to purchase; 2. Enter the quantity You require and select “Add to Cart”; 3. Your shopping cart will then provide details of the item(s) that You have selected. The quantity and the total price of the item(s) excluding cost of delivery. Please note that information regarding delivery is provided at this stage and the cost for delivery, which shall be charged in addition to the price of the item(s) shall be calculated and displayed before You are required to complete payment. 4. If You are satisfied with the items You have selected, You then need to click on the link that states “Proceed to Checkout”; 5. At the checkout stage, You will have the opportunity to register with Us. If You wish to register with Us then please click the appropriate box and then click “Continue”. You will then proceed to “Billing Information” where You will be required to provide the registered billing address for the card and confirm whether or not this is the delivery address as well; 6. Once clicking ‘continue’ You are asked to choose whether You would like to pay for delivery, or collect the item from the warehouse. Choosing delivery will add the relevant charge to Your total, whereas choosing collection will allow You to proceed without paying for delivery. 7. Once making Your selection You will proceed to “Payment Information” where You are asked to choose whether You would like to pay with a credit/debit card or via cheque. If You select card payment You will be required to enter Your card details. You may also be asked to provide further information to verify Your identity through the use of the 3DSecure authentication system. Selecting cheque payment will provide You with the details in order to pay by cheque. 8. The “Order Review” page shows the details of Your order and the total price including delivery. You are required to review the order to ensure details and quantities are correct before ticking a box which confirms You have agreed to Our terms and conditions. Once You are happy with the details clicking the “Place Order” button will confirm Your order and take Your payment. How to correct errors in the information you have submitted. If You wish to correct an error with the information that You have provided before You have placed an order You can click the “back” arrow on any of the checkout pages which will allow You to re-enter the information. Should You wish to change the quantity of the items in the shopping cart You can amend the figure and click “Update Shopping Cart” which will recalculate the figures for You. If You realise that an error has been made after You have submitted Your order and a Contract has been entered into, You must contact Us immediately on any of the details set out in Our “Contact Us” facility. Where to find out the delivery charge The costs for delivery are set out on every product page when You click on an item and it will confirm the cost of delivery in addition to the purchase price in the “Delivery Method” section after You “Proceed to Checkout”. How to obtain details of your order: Your order shall be filed by Us and You can obtain details of Your order by contacting Us through Our “Contact Us” facility on Our Website. How we use your telephone number: A contact telephone number is required so that We can contact You to arrange a confirmed delivery slot. We will, unless You advise Us otherwise, pass this information to Our chosen couriers as they will need to contact You to arrange the processing or delivery of Your order. Payment options available: Payment can be made by either placing an order on Our Website or by telephone. Where an order is made via Our Website, payment for all Goods must be made in full. Where an order is placed via telephone, You can either pay for the Goods in full or We allow payment of a 20% non-refundable deposit. Where You elect to pay a 20% non-refundable deposit, We shall contact You prior to dispatch of the Goods where You will be required to pay the remainder of the balance due in full. How to return an item: The easiest way to return large items is to reject them at point of delivery. As You are asked to inspect the item upon arrival the drivers will return an item to Our warehouse if it is not to Your liking. If You choose to return an item after Our drivers have left You must inform Us as soon as possible and We will arrange for the Goods to be collected. With smaller, or more robust items which have a delivery charge of £10 We shall use an overnight delivery supplier. The terms regarding checking of the Goods shall not apply in these cases, as You will only be required to sign for the Goods. Should you wish to return a small item please contact email@example.com to arrange a collection. About our stock information: Every product page features the following traffic light colours indicating the stock status of the product: If Your traffic light is light green then You should receive Your item within 7-10 working days. If Your traffic light is dark green then Your item should be delivered within 2-4 weeks. If your traffic light is amber then the item(s) should be delivered within 8-12 weeks. If the light is blue there will be an arrival date indicated on the product page. Please click 'more details' to see the most accurate timescale we can give you. If the delivery is going to take longer than anticipated one of Our customer care staff will call You to inform. If Your traffic light is red it means that the item has a lead time longer than 14 weeks or in some cases it may be discontinued. We don't advise backordering items which have red lights as We're unable to be specific about delivery dates. PLEASE NOTE the majority of Our stock is rare, and manufactured overseas. As a result arrival dates can vary, and sometimes communication difficulties with suppliers can result in long lead times. Please take particular care when placing an order with Us and note the above traffic light indicators to establish whether or not the item You are ordering is in stock and if not, how long it may take to arrive in stock. If You place an order online, the availability of stock is stated when You click on the item, You will see a coloured traffic light near the price of the item. If You place an order via telephone, a member of Our staff will inform You of its availability. If there is a significant delay in the stock being ordered We shall confirm to You in writing and upon such confirmation You shall be entitled, should You wish, to a full refund or a replacement item. We deliver to ‘just inside the front door’ as standard. Our standard delivery service is to deliver the Goods ‘just inside the front door’ of Your property. Please ensure that you have made sufficient arrangements to move the Goods thereafter. On our standard delivery service our drivers are unable to deliver the Goods you have ordered to any other part of Your property other than just inside the front door of Your property and accordingly, please refrain from requesting the delivery drivers to do otherwise. Should you have special requirements regarding delivery please contact us in advance of accepting a delivery timeslot. You can purchase a'Two Man Room of choice' delivery. If you need a two man team to deliver your items you can select this at checkout stage. Tick 'Two Man Room of Choice Delivery' during the checkout process. Help with checking for damage on arrival In our Contract Terms we stipulate that if You have ordered Goods with a delivery charge of over £10, you must check Your Goods for damage upon arrival and confirm to us, by way of a signature that the item(s) have been delivered undamaged. This is very important as We do not accept claims for impact damage, chips or scratches once you have signed the acknowledgement receipt and accepted the furniture. If you have ordered several items, removing all packaging and inspecting each piece of furniture can take time. Your delivery slot will be booked in advance of the delivery day by telephone, so in order to make the checking process easy please ensure that the delivery slot You agree to gives You enough time to check the item(s) thoroughly. Please note that We impose no time limit on your inspection of the goods. If, on the day of the delivery the driver(s) turn up outside of Your timeslot leaving You no time to inspect the item(s), again, please refuse to accept the delivery and contact Us as soon as possible. Frustrating as this situation is, a delay in receiving Your item(s) is almost always better than signing for an unchecked item. In the vast majority of cases Our drivers will unpack the items for You. If you feel you are not given enough assistance, or feel uncomfortable about checking the furniture over it is important that you decline to sign for the items. If You find the Goods to be damaged please do not sign the acknowledgement receipt and return the item(s) with the driver. Should you have any concerns, or need further information don’t hesitate to contact us. What happens if you reject an item? If in the rare event that Your item is damaged when it arrives simply ask the driver to take it away. The rejected unit will arrive back in the warehouse within 2 days, where it will be checked, and a new unit sent out to You in the quickest possible time. We check all items that are rejected at point of delivery as sometimes one person’s 'transit damage' is another person’s 'beautifully distressed' so We need to ensure that Your issue is not a standard characteristic of the particular piece You have ordered. What to expect should you wish to collect: If You arrange to collect the Goods from Our warehouse, You will be asked to provide in advance a valid proof of Your identification such as a passport or drivers licence and two utility bills to confirm that the card you have used to make payment is in fact yours. Upon arrival at the warehouse you will be asked to provide photographic identification to confirm your identity. And Before taking away the furniture you will be required to sign an acknowledgment receipt to confirm the Goods have been inspected and accepted in an undamaged condition.